Responsible Gambling

Spinko is dedicated to providing a responsible and secure gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime enjoyed within personal limits. However, we also recognise that for a small percentage of individuals, gambling can transition from an enjoyable activity to a serious problem, potentially impacting their financial well-being, relationships, and overall health. Our commitment to safer gambling is fundamental to our operations and extends beyond mere compliance with regulatory requirements. We actively promote responsible practices and offer a suite of tools designed to help you manage your play effectively.

We believe in empowering our players with information and control. This page outlines the measures Spinko has implemented to support responsible gambling, as well as resources and advice to help you maintain a healthy relationship with your gaming activities. We encourage all players to familiarise themselves with these provisions and to utilise them as needed. Your well-being is our priority.

Problem gambling can manifest in various ways, and it is important to be aware of the potential indicators. Early recognition can be crucial in addressing the issue before it escalates. While not an exhaustive list, consider whether any of the following apply to you or someone you know:

• Spending more money or time on gambling than you can afford.
• Feeling the need to gamble with increasing amounts of money to achieve the desired excitement.
• Becoming restless or irritable when attempting to cut down or stop gambling.
• Gambling to escape from problems or to relieve feelings of helplessness, guilt, anxiety, or depression.
• Attempting to win back lost money by gambling more (chasing losses).
• Lying to family members, therapists, or others to conceal the extent of involvement with gambling.
• Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise these signs in yourself or someone you care about, please consider seeking help. Spinko encourages open communication and provides tools to assist.

Maintaining control over your gambling activities is key to ensuring it remains a source of entertainment. Here are some practical tips to help you keep your play fun and within healthy limits:

• Gamble for entertainment, not to make money: View gambling as a leisure activity with an associated cost, similar to going to a concert or cinema.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing, and do not exceed this amount.
• Set a time limit: Decide how much time you will spend gambling and stick to it, regardless of wins or losses.
• Never chase losses: Accept that losses are part of the game and resist the urge to try and win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain other hobbies and social engagements.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxication can impair judgment and lead to impulsive decisions.
• Only gamble with money you can afford to lose: Never use funds allocated for essential expenses like rent, bills, or food.

Spinko offers various self-imposed limits to help you manage your gambling effectively. These tools are designed to give you greater control over your spending and playing habits. You can set limits on:

• Deposit Limits: Restrict the amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly). Once set, you cannot exceed this limit until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period ends.
• Wager Limits: Control the total amount of money you can stake on games over a set period (daily, weekly, or monthly). This helps manage the overall volume of your play.

You can set or adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase or revoke a limit will involve a cool-off period, typically 24 hours, before the change is applied, giving you time to reconsider your decision.

If you feel you need a short break from gambling, Spinko provides Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, helping you step back and regain perspective.

• Time-Out: This option allows you to take a short break from gambling for periods ranging from 24 hours up to several weeks. During a Time-Out, you will not be able to log in or access any gambling services on Spinko.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for slightly longer durations, often up to a month or more. This provides a more extended break.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen period has fully elapsed. This ensures the effectiveness of the break. You can initiate these breaks directly from your account settings.

For players who feel their gambling is becoming problematic and wish to take a more significant step, Spinko offers a robust Self-Exclusion program. Self-Exclusion allows you to voluntarily prevent yourself from accessing your Spinko account and all gambling services for an extended period, typically six months, one year, or even longer.

When you self-exclude:

• Your account will be immediately closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with Spinko during the self-exclusion period.
• You will be removed from all marketing and promotional communications.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.

Self-exclusion is a serious commitment and cannot be reversed once activated. If you choose to self-exclude, we strongly recommend that you also consider seeking professional help for problem gambling. Our customer support team can assist you in setting up a self-exclusion and provide further information.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ rigorous age verification procedures during the registration process to ensure that no minors can access our platform. This includes requiring valid identification documents. We also advise parents and guardians to take proactive steps to protect minors from accessing gambling sites, such as:

• Installing internet filtering software on home computers and mobile devices.
• Keeping your Spinko account details and passwords confidential.
• Educating children about the risks associated with underage gambling.
• Monitoring internet usage of minors in your care.

Any account found to belong to an underage individual will be immediately closed, and any winnings forfeited.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Checks" or session reminders. This feature provides periodic pop-up notifications during your gaming sessions, reminding you how long you have been playing. The notification will typically display:

• The duration of your current session.
• Your net wins or losses during that session.

You will then have the option to continue playing or to log out and take a break. You can set the frequency of these reminders through your account settings, choosing intervals such as every 30 minutes or every hour. This tool is designed to encourage regular breaks and prevent you from losing track of time while playing on Spinko.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. Many reputable organisations provide confidential questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your feelings and actions related to gambling. Based on your responses, they can provide an indication of whether your gambling is within healthy limits or if it might be moving into problematic territory.

While Spinko does not host a specific self-assessment tool directly, we strongly recommend seeking out such resources from independent gambling support organisations. An honest evaluation of your habits can be a powerful catalyst for seeking help or implementing stricter responsible gambling measures. Remember, recognising a potential issue is the first step towards addressing it. If you have any questions about responsible gambling tools available on Spinko, our customer support team is ready to assist you.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)